Privacy Policy

Last updated: April 2026

1. Identity of the data controller

Ictpoint CommV, trading under the brand LIVANA De Langhestraat 57 2800 Mechelen Belgium VAT: BE0702817755 Email: support@livana.be Website: https://livana.be

2. What data do we collect?

We collect the following personal data:

  • First name and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed via Shopify Payments)
  • IP address and browsing behavior on our website
  • Newsletter preferences

3. Why do we collect your data?

We process your personal data for the following purposes:

  • Processing and tracking your orders
  • Shipping your purchases
  • Managing your customer account
  • Sending our newsletter (only with your consent)
  • Answering your questions and complaints
  • Complying with our legal obligations

4. Legal basis for processing

We process your data based on:

  • Performance of a contract — for processing your orders
  • Consent — for sending our newsletter
  • Legal obligation — for accounting and tax obligations
  • Legitimate interest — for improving our services

5. How long do we store your data?

  • Order data: 7 years (legal accounting obligation)
  • Customer account: as long as your account is active
  • Newsletter data: until you unsubscribe
  • Other data: maximum 2 years after your last contact

6. Do we share your data?

We only share your data with third parties when necessary:

  • Shopify Inc. - for managing our webshop and payment processing
  • Shipping partners - for the delivery of your order
  • Newsletter platform - for sending our newsletter
  • Belgian tax authorities - if legally required

We never sell your data to third parties.

7. International data transfer

Shopify Inc. is located in Canada and the United States. The transfer of your data to these countries is based on appropriate safeguards in accordance with the GDPR.

8. Security of your data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access. All payment transactions are encrypted using SSL technology.

9. Your rights

As a data subject, you have the following rights:

  • Right of access - you can request what data we hold about you
  • Right to rectification - you can have inaccurate data corrected
  • Right to erasure - you can request your data to be deleted
  • Right to restriction of processing - you can request the processing to be restricted
  • Right to data portability - you can request your data in a readable format
  • Right to object - you can object to the processing
  • Right to withdraw consent - for the newsletter, you can unsubscribe at any time

To exercise your rights, please contact us at support@livana.be. We will respond within 30 days.

10. Filing a complaint

If you are not satisfied with how we process your data, you can file a complaint with the Belgian Data Protection Authority:

Data Protection Authority Drukpersstraat 35 1000 Brussels contact@apd-gba.be www.gegevensbeschermingsautoriteit.be

11. Cookies

Our website uses functional cookies that are necessary for the proper functioning of the webshop. For non-essential cookies, we ask for your consent via our cookie policy.

12. Changes

We reserve the right to amend this privacy policy. The most recent version is always available on our website. In case of significant changes, we will inform you by email.

13. Contact

For questions about this privacy policy, please contact:

Ictpoint CommV — LIVANA
De Langhestraat 57 2800 Mechelen
support@livana.be
https://livana.be